At Trek Valley Travels, we strive to provide you with an exceptional travel experience in the breathtaking landscapes of Kashmir. We understand that plans can change, and we aim to make the process of canceling or requesting a refund as straightforward and fair as possible. Please review our policy below to understand your options and responsibilities.
1. Cancellation by the Traveler
Cancellation Process: To cancel your booking, please contact us in writing via email or through our website. Be sure to include your booking reference number and details to facilitate a smooth cancellation process.
Cancellation Charges: Cancellation fees are determined based on the timing of your cancellation relative to your scheduled departure date.
The following charges apply:
Please Note: Certain services, such as non-refundable deposits or special promotions, may have different cancellation terms. Details will be provided at the time of booking.
2. Cancellation by Trek Valley Travels
Right to Cancel: In rare circumstances, such as unforeseen events, natural disasters, or situations beyond our control, Trek Valley Travels reserves the right to cancel your booking. If we need to cancel your trip, we will inform you as soon as possible.
Refunds for Cancellation by Us: If we cancel your booking, we will offer you a full refund of the amount paid, including any deposit. Alternatively, we may offer you the option to reschedule your trip or choose another travel package of equal value.
3. Refund Policy
Eligible Refunds: Refunds are processed based on the cancellation charges outlined above. Any eligible refunds will be made to the original payment method used at the time of booking.
Processing Time: Refunds are typically processed within 10-15 business days from the date of cancellation. However, the exact timing may vary depending on your payment method and financial institution.
Non-Refundable Charges: Please be aware that certain charges, such as booking fees, service charges, or specific accommodation and activity fees, may be non-refundable. These details will be specified in your booking confirmation.
4. Changes to Your Booking
Amendments: If you need to make changes to your booking, such as modifying dates or adjusting your itinerary, please contact us as soon as possible. While we will make every effort to accommodate your requests, changes are subject to availability and may incur additional charges.
5. Travel Insurance
Recommendation: We strongly recommend purchasing travel insurance to cover any unexpected events, including trip cancellations, medical emergencies, or other travel-related issues. Travel insurance can provide added peace of mind and financial protection.
6. Contact Us
For any questions or concerns regarding cancellations, refunds, or changes to your booking, please contact our customer service team:
Trek Valley Travels – Kashmir
Hamid Complex, Gulmarg Road, Opposite Post Office Kunzer, Srinagar, Jammu and Kashmir – India. Pin: 193404
info@trekvalleytours.com
Mobile: +919906863103 / +919797709291
We are here to assist you and ensure that your experience with Trek Valley Travels is as smooth and enjoyable as possible. Thank you for choosing us for your Kashmir adventure.
